Lesters Legendary Customer Service ‘moves In’ To Didcot

Date Published 10 March 2008

Lesters, the market leading independent Estate Agents, have recently opened their latest office in Didcot.

Established in 1992, Lesters is a fully independent firm, and is still managed by the Senior Partners, James Gesner and Julian Walley. Having spent many years receiving rave reviews from their clients in Wallingford, James & Julian always had aspirations to expand their business. Following extensive market research, they decided that Didcot should be the home of their latest office.

`We identified very quickly that the people of Didcot deserved an Estate Agent that could offer absolutely first-class customer service` says Senior Partner, James Gesner. `Every town offers a choice of Estate Agents, but in Didcot we felt that we could offer something different.

In a more challenging market, Lesters are acutely aware of the need for honest, realistic advice to ensure that every client’s move is as straightforward as possible. James continues `When a client invites Lesters to value their property, they should quite rightly expect to hear the truth. In every case, we fully research our advice, and offer evidence of similar properties to justify our recommendations. In addition, every property valuation that we carry out is attended by one of the Senior Partners.`

The property market is constantly changing, and Estate Agents have to adapt to the market. James adds `Our client’s will receive all the advice they need, from an honest and realistic valuation, through no-nonsense advice about Home Information Packs, pro-active high profile marketing of their property, detailed customer feedback and ongoing advice, first–class after sales updates, and a Direct Line telephone number for their personal contact.`

Senior Partner, Julian Walley is equally passionate about property. He comments `We receive so many positive comments and messages of thanks from our clients that we must be doing something right. In these days of overseas call centres, automated telephone answering systems, and generally poor levels of service throughout our day to day lives, it is so pleasing to be recognised by our clients as a leader in our field.`

Julian continues `We have a simple philosophy at Lesters, which is to treat our clients and customers as we wish to be treated.`

To experience for yourself the Lesters difference, call into our office along Lower Broadway (there’s even parking spaces right outside), or give us a call on 01235 519888.